Terms and Conditions

Age of Admittance
4 weeks to 5 years old.

Child Registration Pack
In completing your childcare registration pack you are providing us with vital information about your child, it is important that this information is correct, if you have any difficulty or if English is your second language and you require assistance in completing the registration pack please contact the Nursery staff who will be happy to assist you.

Sickness
The Nursery reserves the right to refuse to accept children until the Nursery is satisfied they are not infectious. This is to protect other children from cross infection. The Nursery’s exclusion policy is guided by Cheshire and Warrington Community Health Care NHS Trust.

If your child is suffering from a doubtful rash, sore throat, discharge from the eyes or nose or diarrhoea please keep the child at home until the doctor has certified that the symptoms have disappeared.

If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with written authorisation from the parents.

The Nursery will make every effort to notify parents should their child become sick at the Nursery. Senior staff reserves the right to remove the child to hospital in an emergency.

Emergency Treatment
Any child who attends Nursery and has an accident whilst in our care will be given basic first aid treatment by staff. This will include the treatment of minor cuts, bumps or bruises.

All Parents will be informed and required to sign the accident book. In the case of a more serious accident or incident a child will be taken immediately to a doctor or the nearest hospital and parents will be informed.

Any emergency treatment or medical advice will be permitted unless a parent states in writing otherwise. The Nursery does not accept any responsibility for treatment given against Parents wishes if we have not been informed otherwise.

Clothing and Personal Property
The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents. Parents are requested to send children in easily washable, clearly labeled clothing which is appropriate to the weather conditions. Please discourage your child from bringing items of value to the Nursery.

Discipline
The Nursery has a written policy available to view on behaviour management. The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.

Meals & Snacks
Children will be provided with drinks and snacks at regular morning and afternoon snack times along with three nutritious, balanced meals daily and are inclusive of fees for full day care. Menus are displayed on the parents display board. Water is available at all times for children to help themselves.

Delivery and Collection of Children
Children should be delivered by parents/carers into the care of a Nursery Staff Member and entered into the attendance register. Children will not be released into the care of anyone other than those named on the registration form unless authorised by the parents personally, by telephone or in writing. We operate a password system should an emergency arise. In addition, a personal visit of introduction by the parents, of anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.

Milk, Feeds, Nappies, Wipes and Creams
Formula bottle feeds / breast milk should be supplied, prepared and labelled by parents and brought to the Nursery each day where they will be stored at the correct temperature until required. Bottles will be rinsed and sent home every evening for sterilisation. Parents are asked to provide supplies of their preferred nappies, wipes and creams when required. These will be tagged with each child’s name.

Hours of Opening
The Nursery is open Monday to Friday from 7.30am to 6.30pm.

Holidays
The Nursery is closed on Bank Holidays including early closing at 2pm on Christmas Eve and New Years Eve.

Complaints, Compliments and Concerns
If you have a concern or complaint please make it without delay to the Nursery Manager or Directors. If you would rather make an anonymous complain we have a complaints/suggestions box located in the parent’s reception area for your use.

Car park
Parents are encouraged to use the drop off zone provided. Users are asked to drive at a very slow speed and be cautious before setting off. Any vehicle relating to my family or collectors is parked in the Nursery car park at my own risk.

Off premises visits
Staff will occasionally take the children for walks or visits off premises during the course of their sessions in accordance with statutory staffing requirements.

Cancellation Policy
Cancellation of a childcare place requires one month’s written confirmation by either party. The only exception is failure to pay nursery fees which will result in immediate breach of contract and subsequent immediate termination of childcare place. Prior to commencement of place the deposit held to secure the place will only be refunded if sufficient notice has been given of more than one months notice and if the place has been offered to an alternative child. One months notice is required to reduce days.

Postponement Policy
If you postpone your start date at nursery, you will be required to pay a holding fee of 50% of your monthly invoice. Should an immediate start place be held on our waiting list, you will unfortunately lose your right to this place and be placed back on the waiting list for your new start dates.

Solicitation of Staff
It is strictly forbidden for parents to approach staff with offers of employment directly. Should any member of staff leave to commence employment for a parent they will be invoiced for the annual training costs incurred plus the recruitment costs for their replacement.

Criminal Records Bureau
All kids Academy Staff are fully cleared by the Criminal Records Bureau. This clearance last for 3 years however our staff sign an annual disclaimer stating that if there have been any change since their last clearance.

Kids Academy Childcare reserve the right to make amendments to the terms and conditions of childcare without notice.